How information is collected and used
My intent is to keep your information as safe as possible. Information is used in good faith with your best interest in mind. Please carefully read the details below. Note that this website is hosted on the Wix.com platform and your data may therefore be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall, and all direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Hanne Arts may use third-party software, such as Google Analytics, to collect anonymous information about how you interact with the Website, including but not limited to the number and frequency of Website views. The purpose of collecting this information is to measure the use and popularity of (part(s) of) this Website, in order to improve this Website (both in terms of its quality as well as its performance). To the extent that this information is shared with third parties, it is not traceable to any particular user and will not be used to contact you.
Personally Identifiable Information
The only personally identifiable information that may be collected from you when accessing this Website includes that which you explicitly provide when contacting me and/or when accessing/using any of the content and services, for example when you book a coaching session. The information collected will be kept at a minimum and may include, but is not limited to, your name and your email address. In the case that you purchase an e-book or program or any other content available for a fee, Hanne Arts may also also request billing information including name, address and credit card information, solely for processing the payment in order to deliver the content to you under our contractual obligation (more on this in the next section below).
The purpose of collecting personally identifiable information is with your best interest in mind, to provide the core functionality of this Website, to provide the requested and purchased content and services, and to respond to any queries and other communications made by you. Hanne Arts may also send you further information regarding offers, products, and other services that may interest or benefit you. You agree to receive from time to time promotional and other messages and materials from Hanne, by email or any other contact information you may provide. If you don't want to receive such promotional materials or notices, please notify Hanne at any time.
When you submit personally identifiable and other information through the Website, you agree to allow Hanne to access, store, and use these details for those purposes.
Hanne may collect and analyse other anonymous information, including but not limited to number of users, traffic patterns and demand for certain content, for the purpose of (including but not limited to) monitoring server and software performance, and to improve the Website.
Use of your information
As mentioned above, your information will only ever be used with the purpose of
contacting you - Hanne may contact you with the contact information that you provide based on any of these lawful grounds for processing:
a) Consent. Hanne may contact you if you give clear, unambiguous, affirmative consent to be contacted
b) Contract. Hanne will contact you under the contractual obligation to deliver goods or services that you have purchase through the Website
c) Legitimate Interest. Hanne may contact you if this is felt in good faith to be in your legitimate interest. For example, if you sign up for an e-book, it may be assumed that you would benefit from similar content or similar services, which may then be sent to you. You will always have the option to opt out of any communications;
notifying you regarding your account or any problems with your account
resolving any disputes or responding to any queries
collecting fees or any money owed for a service or resource
processing payment - as set out above, payment details may be collected by third-party vendors if and when you purchase any content from or through this Website;
improving the quality and content of this Website - anonymous user data may be collected and analysed to improve this Website.
aggregating demographic information - anonymous demographic information may be shared with third parties. Note that this would not include any personal or confidential data;
assisting in providing better services to you by tailoring the services to meet your needs;
informing you of any changes to the Website, or, if requested, to send you additional information or respond to queries;
carrying out marketing, promotional and publicity purposes
This may be done through email, mail, telephone, text /WhatsApp messages.
Note that whenever you voluntarily make your data available for viewing by others online through this Website, for example in the form of social media comments or other public comments, it may be seen, collected and used by others. Hanne Arts will not be held responsible for any unauthorized or improper use of the information collected in this manner.
Hanne Arts may retain your personal data and information for the minimum amount of time necessary to provide you with the information and/or content that you requested or purchased through this Website. Hanne may retain certain information for longer periods of time if necessary for legal, contractual and/or accounting obligations.
Your information will remain confidential and used only for the purpose described in this Agreement. If you otherwise enter into a separate agreement with Hanne Arts, for example when accessing any of the content such as 1:1 coaching, you will also be subject to the terms of that agreement, which prevail in the event of disagreement/conflict. I will never disclose, for any purpose, any confidential information, except with your express written permission or wherever required by court order or legal subpoena, or if in good faith it is believed that this is necessary to comply with the law or to prevent an emergency involving danger of death or serious physical injury to you or any other person.
Any personal information you submit or communicate to Hanne Arts is voluntarily, and by providing this information you consent to Hanne Arts using, collecting and processing this data. You can opt out or request for this information to be deleted at any point by contacting Hanne at hanne (at) hannearts (dot) co.uk. While some sections of the Website are freely available, if you choose not to provide certain personal information you may not be able to access, use or participate in some other sections of the Website.
By using this Website, you affirm that you are 18 years old or over and that you are legally able to enter into this Agreement. Viewing and using this Website if under the age 18 is unauthorized, unlicensed and in violation of any of this Agreement. Hanne Arts does not collect any information from anyone under the age of 18 years, in compliance with COPPA (Children’s Online Privacy Protection Act) and GDPR (General Data Protection Regulation of the EU).
Hanne Arts will take any reasonable technical and organisational precautions to prevent the loss, misuse or unauthorised access, use and alteration of your personal information. However, due to the nature of email and the internet, Hanne cannot guarantee the privacy or confidentiality of your personal information. You agree that Hanne Arts may store and process your information in networked or electronic storage, on servers that may be accessible from various countries via an internet connection. As such, it is not always practicable to know in which country your information may be stored or accessed.
Without limitation, at any time you have the right to:
Request information about how your data and information is being used and request a copy of what personal data I use and/or hold;
Restrict processing if you think in good faith that the information is not accurate, or if you think that it is unlawful, outdated or no longer needed;
Request at any time the correction or deletion of any personal information that may be held by Hanne Arts;
Withdraw your consent at any time to the processing of your information;
Object to or submit a complaint if you feel that your data is being used in a way that is unlawful;
Contact hanne-arts (at) hotmail (dot) com with any additional queries and requests regarding your data. Hanne Arts aims to respond as soon as reasonably practicable, but note that this may take up to one calendar month from the date your communication is receive. Hanne Arts will inform you if this timeframe is not achievable and may extend this timeframe as jointly agreed upon and/or as permitted by applicable law. Hanne Arts may charge a fee to cover the costs of meeting your request if your request is considered unfounded or excessive.
Note that in some circumstances, and subject to legal obligations, Hanne Arts may not be able to grant access to your personal information or otherwise meet your requests with respect to your personal information.
The headings of this Agreement are provided for convenience only and shall not affect the construction or interpretation of this Agreement.
European Union General Data Protection Regulation (GDPR)
The GDPR establishes a uniform data protection law across the European Economic Area (EEA) and aims to protect the privacy and use of EEA residents’ personal data. This Website aims to comply with any GDPR regulations. If you believe that any of its regulations are not adhered to, please contact hanne (at) hannearts (dot) co.uk.
Updated: July 2022